Your business is important to you and your customers are even more so, as they are the ones that drive your business.
Of equal importance are your employees as they are the ones who will serve your customers. As business leaders then, you have a responsibility to ensure that the needs of stakeholders are met and one of the greatest needs is having a clean place in which to work and do business. In that regard, the most prudent will seek to hire a professional cleaning service because they understand the level professionalism will be brought to the job of making your surroundings spotless and ready for business.
However, as a professional, you know that things can never be left to chance. In order for you to ensure that you are receiving the quality of service that you expect, there are some service standards that should be agreed before you sign that contract with a potential cleaning service provider.
Here are a few standards that you should establish.
Cleaning Standard
This first one we would think should go without saying but the truth is that persons will have different opinions on what is clean and what isn’t; therefore the standard that is required for your business should established. The standards should be based on your own expectations as well as any regulation that your business my need to be in compliance with. It is perhaps best to do this on a scale with ratings from excellent to poor so that all will be aware when the standards are being met, when they are being exceeded or when they are not up to standard.
Staffing
It can be disruptive and irritating if the cleaning staff is changed every day or worse, there are not enough persons on hand to adequately carry out the service at any given time. If your business has to spend time constantly inducting cleaning personnel into your business or the work is not getting done on time because the cleaning staff is stretched, these are major problems. A good cleaning contractor will have a stable and adequately staffed operation at all times to attend to your needs.
Customer Service
If, the cleaning staff is rude to your employees and customers, this is a no go. The service provider needs to ensure that the right types of employees are placed in your business and are fully trained not only in customer service but in every area that is needed for them to do a good job.
Health & Safety Compliance
Cleaning services use a variety of chemicals to carry out the job. It is important that providers maintain the relevant health and safety standards so that neither their employees nor the clients are put in any danger because of improper chemical use, careless work practices or improper use of equipment that may cause harm. Employees should receive the relevant training and the provider must ensure that its operations are compliant with all the relevant health and safety standards.
At North Kent Cleaning Services, we understand just what it takes to exceed our customer’s expectations. Our own internal standards are second to none. Please contact us at info@northkentcleaning.co.uk or 01634 271 173 so we may discuss how we will best serve you.
